Home | Site Map           
   
     

7 Questions to Understand Your Customer Better


Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by:

* Focusing on immediate project requirements
* Increased awareness of budgeted time and finances
* Better understanding of project goals
* Setting priorities of essential project features
* Planning for project post-implementation phase

On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%.

1. Website objective:
(please describe in one sentence)

2. Among the following features, please rate 1-5 which ones you would want for your site.

(must have=5)
(good to have=4)
(not sure=3)
(maybe later=2)
(never want=1)

Content management system
Discussion board, forums
E-Commerce, shopping cart, catalog
Web logs, blogs
News management
Banner rotation, ad management
Calendar, events, planning
Link management, exchange, directory
Auction system
Chat
Mailing list, newsletter
Guestbooks
Image galleries
Polls, survey
Others

3. Who will manage content for your site?

Me and my staff only
Site visitors (comments/postings)
Both me/staff and visitors

4. How much are you willing to spend per month for server hosting?

Less than $30/month
$30-$100/month
More than $100/month

5. How many hours are you or your staff willing to spend learning to manage your site (how to add pages in the new system, how to moderate users, essential HTML tags, etc)?

___ hours total

6. How man hours per week are you/staff willing to spend for site management (adding content, updating site, managing users, etc)?

___ hours/week

7. When do you expect to launch your new site?

__/__/____(mm/dd/yy)

Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.


MORE RESOURCES:

Yahoo! News Search Results for website design
Yahoo! News Search Results for website design

Website sells Shariah-approved sex aids to Muslims
The El Asira home page is a discreet design with two simple links for men and women. The only clue to its content are the small blue and pink hearts at the top of the page.
New Web Design For Miller's Buggy Line Tours
Digital Hill announces the launch of a new web design for Miller's Buggy Line Tours of Shipshewana, Indiana. This new website for the Shipshewana area business includes a photo gallery, and a CMS editor allowing for easy content editing and creation of both main and sub categories. The new web design gives Miller's Buggy Line Tours the website control they need to easily manage their website and ...
Website Provides New Access to Denville?s North Jersey Design Center for Impl...
Cosmetic Dentists Daniel Orellana, DDS and William Johnson, DDS have provided North Jersey residents new access to their state of the art offices with the launch of their new website designed by Roadside Multimedia.
Avery Graphics Design 66 Challenge Contest Winners Announced
Painesville, OH Three designs have crossed the finish line and are in the winners circle of the Avery Graphics Design 66 Challenge. Salute the Soldiers by Daniel Wayne Logue was selected as the winning design, chosen by NASCAR Nationwide Series driver Steve Wallace, the Rusty Wallace Racing team and sponsor 5-Hour Energy. More than 120 entries from across the United States and Canada were ...
Tampa Web Development Firm Bayshore Solutions Launches the Flatwoods Consulti...
Bayshore Solutions is proud to announce the launch of the Flatwoods Consulting Group Inc. (Flatwoods) website. The Tampa Web design for the ecology and environmental consulting firm website is based on natural photo images and colors portraying a modern look and consistent branding message.

 

 

Food     PeoplesChoice | Web Starter | PhotoLog | Workstations | Web Design | Photo Blog | Articles Searches | Daily Blog     MP3

Copyright © 2008 All Rights Reserved TheWebStylist.com