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Let Your Customers Redesign Your Website!
When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers. Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes. Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so. Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over). You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers! Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
MORE RESOURCES:  Yahoo! News Search Results for website design Yahoo! News Search Results for website design • Concrete-Countertops.org: New Website Explores Concrete Countertop Design Opt... New website, Concrete-Countertops.org offers consumers detailed information on choosing concrete countertops over other leading countertop materials. Built to guide consumers looking for alternative countertop materials, the site covers design ideas, how concrete countertops are made, how they perform and their eco benefits. (PRWeb Nov 21, 2008) Read the full story at ... • Concrete-Countertops.org: New Website Explores Concrete Countertop Design Opt... New website, Concrete-Countertops.org offers consumers detailed information on choosing concrete countertops over other leading countertop materials. Built to guide consumers looking for alternative countertop materials, the site covers design ideas, how concrete countertops are made, how they perform and their eco benefits. • VKI Studios Takes First Prize in Google's Website Optimizer "Design a Feature... In a contest sponsored and judged by Google, entrants were invited to design the best new feature for Google Website Optimizer?. On November 11, 2008, it was announced that VKI Studios had won first prize with its suggestion of an "Integrated Experiment Duration Calculator". • Eye-Catching Cash Loans - Cash Doctors Launch Fresh Website Design (PRWeb via... Australia's leading online payday loan company, Cash Doctors, implement new and improved website design. • Pampered Passions Fine Lingerie Launches New Website Design & Additional Feat... PamperedPassions.com, a leading retailer of women's lingerie and romantic gifts -- have announced the release of a new website design, more user-friendly features and free shipping on all USA orders. |
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